Shipping & Returns Policies
Delivery Options Policy
Depending on your location, delivery will be affected through the designated logistics companies "The Courier Guy", "POSTNET" , "DHL" or one of our drivers or an associated company to the stipulated destination specified in your online purchase.
Delivery Costs Policy
Costs for deliveries within the Republic of South Africa are added to a purchase once the "PayFast Shopify Check Out" has been begun. You can choose your delivery method and can also opt to collect your order from Alcohol Breathalysers (Pty) Ltd offices in The Gardens, Norwood, Johannesburg or Observatory, Cape Town, South Africa or Westville, Durban, Kwa-Zulu Natal.
Additional costs may be charged for optional "quicker", "early bird" or weekend courier services which vary according to service provider, destination, and weight of goods to be delivered, and are available in the shopping cart.
Delivery Period (Dependent on Delivery Options Policy)
Delivery requires 2 to 7 business days from the date of online payment processing depending on stock levels at the time of purchase and 2 to 5 business days from the dispatch date depending on which delivery service has been chosen on Check Out.
Dispatch of Order Policy
Alcohol Breathalysers shall endeavour to dispatch your purchase within 7 business days of receipt of full payment of your order, in accordance with the conditions set out in the Agreement of Sale clause.
Returns & Order Cancellation Policy
Should you for any reason wish to cancel your order or purchase prior to delivery or collection of your order or within 7 days of delivery of your order you will be liable for a 25% of total order value handling fee as well as all reverse courier fees & all banking charges + any interest accrued at Prime. Any cancellation or refund request beyond 7 days will be liable for a 35% of total order handling fee as well as all reverse courier fees and all banking charges + any interest accrued at Prime. Any cancellation or refund request beyond 30 days will not be permitted.
You must advise us in writing of your cancellation and the person who affected the original purchase must sign any such cancellation or refund request and obtain signed authority from the Financial Director or Managing Director of the company requesting the cancellation or refund.
Any breathalyser, drug tester or associated accessory that has been handled or used even once cannot be returned or accepted back due to hygiene reasons and potential contamination of the breathalyser or drug tester or accessory. Please pay special attention to individual drug test kits as they have short expiry dates and must be used within 2 to 3 months of purchase.
Alcohol Breathalysers (Pty) Ltd reserves the explicit right to consider any refund requests on the specific merits of each claim and has full authority to make a decision on whether a refund or exchange is worthy based on scientific facts. Any successful refund will be finalised within 30 working days from the date of conclusion of a claim.
SPECIAL NOTICE RELATING TO RETURNS AND REFUNDS DURING THE COVID-19 PANDEMIC:
During the existence of the COVID-19 pandemic or period of lock-down or for a period of 3 months thereafter no refunds or exchanges or returns of any stock items will be permitted including breathalysers, drug test kits, accessories, PPE, hygiene wipes or sanitary products due to risks relating to COVID-19 transmission and potential contamination of products.